After-Sales Service Commitment

Professional After-Sales Service, Worry-Free Globally

Tianjin Gaobo Furuideng Co., Ltd. always adheres to the service concept of "customer first, quality first", providing efficient, professional, and intimate after-sales service to global customers, ensuring the delivery of every product with high quality.

After-Sales Service Content

1. Quality Assurance: A strict quality traceability system ensures that problematic products can be quickly located and resolved.
2. Rapid Response: Respond to customer after-sales needs within 24 hours and provide solutions within 48 hours.
3. Logistics and Return/Exchange Support: Assist in handling transportation damage issues, provide professional inspection guidance and claims support.
4. Lifetime Technical Support: Free installation guidance, maintenance suggestions, and technical consultation are provided during product use. Regularly push furniture maintenance knowledge to extend product lifespan.

Service Process

1. Problem Feedback: Customers submit after-sales needs via email/online form/dedicated customer service.
2. Diagnostic Analysis: The technical team issues a test report and clarifies the responsible party.
3. Solution: Negotiate repair, reshipment, or refund solutions, and execute after confirmation.
4. Follow-up Closure: After-sales personnel track the entire process until customer satisfaction, archiving cases to optimize products.
Freedom Furniture——More Than Just Quality, It's a Commitment